{"id":412,"date":"2019-12-24T17:06:26","date_gmt":"2019-12-24T17:06:26","guid":{"rendered":"http:\/\/klbtheme.com\/dealsdot\/?page_id=412"},"modified":"2023-08-12T18:53:54","modified_gmt":"2023-08-12T18:53:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/lankanbay.com\/si\/faq\/","title":{"rendered":"\u0db1\u0dd2\u0dad\u0dbb \u0d85\u0dc3\u0db1 \u0db4\u0dca\u200d\u0dbb\u0dc1\u0dca\u0db1"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid vc_row-no-padding\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"breadcrumb\"><div class=\"container\"><div class=\"breadcrumb-inner\"><div class=\"breadcrumb-inner\"><ul class=\"list-inline list-unstyled\"><li><a  href=\"https:\/\/lankanbay.com\/si\" title=\"Home\" rel=\"bookmark\">Home<\/a> <\/li>  <\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"container\"><div class=\"vc_row wpb_row vc_row-fluid klb-panel vc_custom_1577206890717\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"font-size: 30px;color: #555555;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading heading-title vc_custom_1578732235876\" >Frequently Asked Questions<\/h2><div class=\"vc_tta-container\" data-vc-action=\"collapse\"><div class=\"vc_general vc_tta vc_tta-accordion vc_tta-color-grey vc_tta-style-classic vc_tta-shape-rounded vc_tta-o-shape-group vc_tta-controls-align-default vc_tta-o-no-fill\"><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel vc_active\" id=\"1663618437690-d49a3f96-5193\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1663618437690-d49a3f96-5193\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">What payment methods are available?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>You can online pay with Onepay<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1577207181377-7386fffe-4381\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1577207181377-7386fffe-4381\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Who should I contact if I have any queries?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>We have provided various methods to contact us. use the <a href=\"https:\/\/lankanbay.com\/si\/contact-us\/\">CONTACT US\u00a0<\/a> page to send us a query. If you are in a hurry give us call any number following.<\/p>\n<ul>\n<li><a href=\"tel:+94729334429\" target=\"_blank\" rel=\"noopener\">+94 72 93 34 429<\/a><\/li>\n<li><a href=\"tel:+94759407108\">+94 75 94 07 108<\/a><\/li>\n<\/ul>\n<p>or simply send us a mail.<\/p>\n<ul>\n<li><a href=\"mailto:info@lankanbay.com\">info@lankanbay.com<\/a><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1577207145888-01f435ef-5c3a\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1577207145888-01f435ef-5c3a\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Do you Ship Internationally?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Yes, we do ship internationally. However, please note that it ultimately depends on the vendor&#8217;s discretion whether they choose to ship their product internationally or not. If the vendor chooses to ship their product internationally, Lankanbay allows it. Please be aware that shipping costs and delivery times may vary for international orders.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1577208243532-dc2a79cb-197f\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1577208243532-dc2a79cb-197f\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">How do I track my order?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Go to our order tracking page and enter the requested details.<\/p>\n<p><a href=\"https:\/\/lankanbay.com\/si\/track-your-order\/\">\u0d94\u0db6\u0dda \u0d87\u0dab\u0dc0\u0dd4\u0db8 \u0db1\u0dd2\u0dbb\u0dd3\u0d9a\u0dca\u0dc2\u0dab\u0dba \u0d9a\u0dbb\u0db1\u0dca\u0db1<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1577208242983-bc8a1f88-445e\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1577208242983-bc8a1f88-445e\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">How can I cancel or change my order?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>To cancel or change your order, you can do so before the order is shipped. Once the order is shipped, we are unable to make any changes or cancellations. If you need to change your order, please contact our Lankanbay team as soon as possible, and we will do our best to assist you.<\/p>\n<p>use the <a href=\"https:\/\/lankanbay.com\/si\/contact-us\/\">CONTACT US\u00a0<\/a> page to send us a query.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1577208240954-4ddbef09-3626\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1577208240954-4ddbef09-3626\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">How can I return a product?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>To return a product, you can follow our <a href=\"https:\/\/lankanbay.com\/si\/refund_returns\/\">return and refund policy<\/a>, which can be found on our website. You can return an order before the order status is marked as complete. Our policy outlines the categories under which a return is accepted, such as damaged products, wrong products, or products that do not meet the description on our website. Please note that the customer is responsible for shipping expenses incurred during the return process.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1577208283404-79582f4d-046d\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1577208283404-79582f4d-046d\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">How long will it take to get my package?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>The delivery time for your package can vary depending on the shipping method chosen by the vendor. For local deliveries, it can take up to 14 days and for international deliveries, it can take up to 30 days. Please keep in mind that these times are approximate and may vary due to factors beyond our control.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1577208318537-42807e31-bed8\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1577208318537-42807e31-bed8\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Do you provide any warranty?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Lankanbay is a multi-vendor marketplace, so the warranty policy may vary depending on the vendor. However, we always encourage our vendors to provide a warranty for their products. Please check the product description or contact the vendor directly for more information on the warranty policy of a particular product.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"container\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_raw_code wpb_raw_js\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What payment methods are available?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can online pay with Onepay or PayHere\"}},{\"@type\":\"Question\",\"name\":\"Who should I contact if I have any queries?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We have provided various methods to contact us. use the CONTACT US\u00a0 page to send us a query. 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If you are in a hurry give us call any number following. +94 72<div class=\"klb-readmore\"><a href=\"https:\/\/lankanbay.com\/si\/faq\/\" class=\"btn btn-upper btn-primary read-more\">READ MORE<\/a><\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-412","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/lankanbay.com\/si\/wp-json\/wp\/v2\/pages\/412","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lankanbay.com\/si\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lankanbay.com\/si\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lankanbay.com\/si\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lankanbay.com\/si\/wp-json\/wp\/v2\/comments?post=412"}],"version-history":[{"count":2,"href":"https:\/\/lankanbay.com\/si\/wp-json\/wp\/v2\/pages\/412\/revisions"}],"predecessor-version":[{"id":1790,"href":"https:\/\/lankanbay.com\/si\/wp-json\/wp\/v2\/pages\/412\/revisions\/1790"}],"wp:attachment":[{"href":"https:\/\/lankanbay.com\/si\/wp-json\/wp\/v2\/media?parent=412"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}