{"id":1389,"date":"2023-05-06T06:56:12","date_gmt":"2023-05-06T06:56:12","guid":{"rendered":"https:\/\/lankanbay.com\/?page_id=1389"},"modified":"2025-07-31T14:11:21","modified_gmt":"2025-07-31T14:11:21","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/lankanbay.com\/si\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid vc_row-no-padding\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"breadcrumb\"><div class=\"container\"><div class=\"breadcrumb-inner\"><div class=\"breadcrumb-inner\"><ul class=\"list-inline list-unstyled\"><li><a  href=\"https:\/\/lankanbay.com\/si\" title=\"Home\" rel=\"bookmark\">Home<\/a> <\/li>  <\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"container\"><div class=\"vc_row wpb_row vc_row-fluid klb-panel vc_custom_1577206890717\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2><\/h2>\n<h1 class=\"wp-block-heading\">Lankanbay Return and Refund Policy<\/h1>\n<h2><\/h2>\n<p>Thank you for shopping on Lankanbay! We strive to provide you with the best possible shopping experience. However, we understand that sometimes things might not go as planned. This Return and Refund Policy outlines our policies and procedures for returning and refunding products purchased on our website.<\/p>\n<h2><\/h2>\n<h2 class=\"wp-block-heading\">About Lankanbay<\/h2>\n<h2><\/h2>\n<p>LankanBay is a multi-vendor online marketplace. Sri Lankan micro-range to mid-range manufacturers can list their products on this website by registering on the website as vendors.<\/p>\n<h2><\/h2>\n<h2 class=\"wp-block-heading\">Return and Refund Categories<\/h2>\n<h2><\/h2>\n<p>To request a return and refund, your order must fall into one or more of the following categories:<\/p>\n<h2><\/h2>\n<ol class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ol>\n<li>If the product you receive is defective or damaged.<\/li>\n<li>If you receive the wrong product.<\/li>\n<li>If the product you receive does not match the description on the website.<\/li>\n<li>If the product is not delivered within the promised time frame.<\/li>\n<li>If there is a problem with your payment, such as a double charge or an incorrect amount, please contact us.<\/li>\n<li>Customers should request a refund within 7 days from the order received or order from the completion.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2><\/h2>\n<h2 class=\"wp-block-heading\">Vendor Return and Refund Policy<\/h2>\n<h2><\/h2>\n<p>Every vendor should abide by return and refund orders if the customer requests the refund points above. Also, the vendor can add their own refund policy, but that policy must follow the rules above.<\/p>\n<h2><\/h2>\n<h2 class=\"wp-block-heading\">Shipping Expenses<\/h2>\n<h2><\/h2>\n<p>The customer should bear the shipping expenses if the product has to be returned.<\/p>\n<h2><\/h2>\n<h2 class=\"wp-block-heading\">Refund Process<\/h2>\n<h2><\/h2>\n<p>To initiate a return and refund request, request a refund from order details or please contact our customer service team within seven days of the order being received or the order&#8217;s completion. Our customer service team will guide you through the process and provide you with a return address.<\/p>\n<h2><\/h2>\n<p>Once we receive the returned product, we will inspect it and process your refund within seven business days. The refund will be credited back to your original payment method or your bank account.<\/p>\n<h2><\/h2>\n<h2 class=\"wp-block-heading\">\u0d85\u0db4\u0dc0 \u0d85\u0db8\u0dad\u0db1\u0dca\u0db1<\/h2>\n<h2><\/h2>\n<p>If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact our customer service team at <a href=\"mailto:support@lankanbay.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@lankanbay.com<\/a>.<\/p>\n<h2><\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Home Lankanbay Return and Refund Policy Thank you for shopping on Lankanbay! We strive to provide you with the best possible shopping experience. However, we understand that sometimes things might not go as planned. This Return and Refund Policy outlines our policies and procedures for returning and refunding products purchased on our website. About Lankanbay<div class=\"klb-readmore\"><a href=\"https:\/\/lankanbay.com\/si\/refund_returns\/\" class=\"btn btn-upper btn-primary read-more\">READ MORE<\/a><\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1389","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/lankanbay.com\/si\/wp-json\/wp\/v2\/pages\/1389","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lankanbay.com\/si\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lankanbay.com\/si\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lankanbay.com\/si\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lankanbay.com\/si\/wp-json\/wp\/v2\/comments?post=1389"}],"version-history":[{"count":1,"href":"https:\/\/lankanbay.com\/si\/wp-json\/wp\/v2\/pages\/1389\/revisions"}],"predecessor-version":[{"id":2096,"href":"https:\/\/lankanbay.com\/si\/wp-json\/wp\/v2\/pages\/1389\/revisions\/2096"}],"wp:attachment":[{"href":"https:\/\/lankanbay.com\/si\/wp-json\/wp\/v2\/media?parent=1389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}